UltraAV Additional Service Specific Terms
Your use of the Services marketed as “UltraAV” antivirus products or services and any of its additional features or offerings (“UltraAV Services”) is subject to the UltraAV Terms of Use (“Terms”) and these additional Service Specific Terms for the UltraAV Services (the “UltraAV Additional Terms”). If there is any conflict or inconsistency between the provisions of the Terms and these UltraAV Additional Terms, the UltraAV Additional Terms will govern and apply with respect to any UltraAV Services.
Capitalized terms not defined here have the same meaning as defined in the Terms.
1. The UltraAV Services. UltraAV Services is an anti-virus and malware removal service whereby we, or one of Our partners, access your Device(s) to attempt removal of malware or perform other specified services provided by features, functionalities, or offerings within the UltraAV Service. We use Our technologies and Third-Party Offerings to provide the UltraAV Services. The UltraAV Services are provided on a subscription basis. Users will have to pay for a valid Subscription to the UltraAV Services to connect to the UltraAV Services, except in the case of a limited free trial or certain limited time promotional offers. From time to time, We may, at its sole discretion, make changes to or provide new or additional features, enhancements, or updates to the UltraAV Services.
Use of certain Services made available within or through the UltraAV Services, which may encompass additional features, functionalities, or offerings, may be subject to additional terms as described in Section 5 of these UltraAV Additional Terms below. These additional terms will apply to you to the extent and if you use those specified Services.
2. Limitations. Subject to your compliance with the Terms and these UltraAV Additional Terms, you are allowed to install and use the Software, in object code format, to access the UltraAV Services for your internal and personal purposes during the Subscription Term only, and on no more than one (1) Device, unless stated otherwise.
3. Removal of Malware. We will make commercially reasonable efforts to perform the malware removal and anti-virus services delivered through the UltraAV Services covered by your Subscription. You understand and agree that not all malware can be removed through the UltraAV Services and We do not guarantee that We can remove all malware from your Device(s) or ensure that your Device(s) will be free of viruses or similar malicious code or software. To the extent permitted by applicable law, We will have no liability for loss of or recovery of data, software, or loss of use of system(s) or networks arising out of your use of these UltraAV Services, or for any act or omission, including negligence, by Us or Our representatives.
4. Your Obligations. You agree that (a) you need to have a valid Subscription to the UltraAV Services to access and download the UltraAV Services on your Device(s) and (b) your use of the internet and certain features of the UltraAV Services is solely at your own risk. By electing to receive the UltraAV Services, you confirm that you (i) have full access to your hardware and software for which you are purchasing the UltraAV Services, and (ii) have completed a back-up onto separate media of any software or data on the hardware that may be impacted by the UltraAV Services.
5. Additional Terms Applicable to Certain Features, Functionalities, or Offerings.
Additional terms and conditions will apply to the particular Services named below, as specified herein. Your Subscription may include access to some, all, or none of the following Services, depending on your selection. Your use of these Services is at your discretion, and it is your responsibility to review these additional terms and understand which terms and conditions apply to your Subscription and the Services you elect to use.
- Identity Theft Protection Services. The Identity Theft Protection Services, including features such as monitoring your credit profile, providing insurance for eligible identity theft claims, and monitoring certain publicly available registries maintained by local law enforcement agencies for your information, are only available to users who have a U.S. Social Security Number and a U.S. mailing address. You agree that you will use these Services only for yourself and on your own behalf. You will be responsible for all use of your account or login, or membership as applicable, (“Account Details”) that you used to enroll in the Identity Theft Protection Services. You must notify Us immediately of any unauthorized use of any Account Details, or the theft or misplacement of Account Details.
- Authorization: As needed to provide these Services to you, you authorize and instruct Us to obtain, monitor and compile your (i) credit information from one or more credit reporting agency(-ies), and (ii) "non-public personal information", "personal information," and "highly restricted personal information" about you as defined by the Gramm-Leach-Bliley Act (15 U.S.C. §6801 et seq.) and Driver’s Privacy Protection Act (18 U.S.C. § 2721 et seq.), respectively, and other personal information. You understand that by enrolling in these Services, you are providing "written instructions" in accordance with the applicable law, including the U.S. federal Fair Credit Reporting Act, as amended ("FCRA"), for Us and Our suppliers or service providers, which may include CSIdentity Corporation (“CSID”), Equifax Inc. (“Equifax”), Experian, Inc. (“Experian”), and Transunion, LLC (“TransUnion”) to obtain information from your personal credit profile from Experian, Equifax, and Transunion, the three major credit reporting agencies. If applicable, you authorize Us and Our suppliers or service providers to use your Social Security number to access your personal credit profile, verify your identity, and provide credit monitoring, reporting, and scoring products. Further, you authorize Us to make any inquiries necessary to verify your identity or your ownership of financial or other accounts relevant to your use of the Services. This may include, without limitation, making inquiries through third-party sources or requiring you to provide additional information or documentation. If We are unable to verify your identity or otherwise obtain your credit information from a credit reporting agency, We will be unable to provide certain Services to you and reserve the right to refuse to offer some or all of the Services to you, downgrade or cancel your Subscription, as applicable.
- Insurance: Identity theft insurance is governed by a master policy (which may differ depending on the identity theft insurance plan you are enrolled in), the terms of which are incorporated herein by reference. The issuance of the policy is evidenced by the applicable insurance certificate, summary of benefits, or other similar document that has been provided to you. You acknowledge receipt of this information and agree to be bound by the terms, conditions, limitations, and exclusions of the policy applicable to the identity theft insurance plan you are enrolled in.
- Credit Report-Related Disclosures for U.S. Residents: The FCRA allows you to obtain a disclosure from every credit reporting agency of the nature and substance of all information in your file at the time of the request. Full disclosure of information in your file at Experian must be obtained directly from Experian by calling 888-397-3742 or logging on to www.experian.com/consumer. The credit report you are requesting from Us through Our Services is not intended to constitute the disclosure of Experian information required by the FCRA or similar state laws. You are entitled to receive a disclosure directly from the consumer reporting agency free of charge under the following circumstances:
- You have been denied credit, insurance or employment within the past sixty (60) days as a result of your credit report.
- You certify in writing that you are unemployed and intend to apply for employment in the 60-day period beginning on the date on which you made the certification.
- You are a recipient of public welfare assistance
- You have reason to believe that your file at the agency contains inaccurate information due to fraud annually at www.annualcreditreport.com.
- Otherwise, subject to applicable law, the consumer reporting agency may impose a reasonable charge for the disclosure.
- The FCRA permits you to dispute inaccurate or incomplete information in your credit file. You understand that accurate information cannot be changed. You do not have to purchase your credit report or other information from Us to dispute inaccurate or incomplete information in your Experian file or to receive a copy of your Experian consumer credit report. Experian’s National Consumer Assistance Center provides a proprietary consumer disclosure that is different from the consumer credit report provided by Us. The disclosure report must be obtained directly from Experian. Consumers residing in the States of Colorado, Massachusetts, Maryland, New Jersey, and Vermont may receive a free copy of their consumer credit report once per year, and residents of the State of Georgia may receive two copies per year.
- Fraud Alerts are available to any eligible consumers—free of charge—from a national consumer reporting agency.
- NOTICE TO ILLINOIS RESIDENTS: MANY GOVERNMENT RECORDS ARE AVAILABLE FREE OR AT A NOMINAL COST FROM GOVERNMENT AGENCIES. CREDIT REPORTING AGENCIES ARE REQUIRED BY LAW TO GIVE YOU A COPY OF YOUR CREDIT RECORD UPON REQUEST AT NO CHARGE OR FOR A NOMINAL FEE.
- The Services are not intended to substitute for any free credit report or disclosure that any credit reporting agency or bureau is required by law to provide to you. Neither you nor anyone else has the right to have accurate and current information removed from your credit report. If information in your credit report is inaccurate, you have the right to dispute it by contacting the credit bureau directly.
- VANTAGESCORE 3.0 CREDIT SCORE: VantageScore 3.0, with scores ranging from 300 to 850, is a user-friendly credit score model developed by the three major nationwide credit reporting agencies, Experian®, TransUnion®, and Equifax®. VantageScore 3.0 is used by some but not all lenders. Higher scores represent a greater likelihood that you'll pay back your debts so you are viewed as being a lower credit risk to lenders. A lower score indicates to lenders that you may be a higher credit risk.
- There are three different major credit reporting agencies, Experian, TransUnion, and Equifax, that maintain a record of your credit history known as your credit file. Credit scores are based on the information in your credit file at the time it is requested. Your credit file information can vary from agency to agency because some lenders report your credit history to only one or two of the agencies. So your credit scores can vary if the information they have on file for you is different. Since the information in your file can change over time, your credit scores also may be different from day-to-day. Different credit scoring models can also give a different assessment of the credit risk (risk of default) for the same consumer and same credit file.
- There are different credit scoring models which may be used by lenders and insurers. Your lender may not use VantageScore 3.0, so don't be surprised if your lender gives you a score that's different from your VantageScore. (And your VantageScore 3.0 may differ from your score under other types of VantageScores). Just remember that your associated risk level is often the same even if the number is not. For some consumers, however, the risk assessment of VantageScore 3.0 could vary, sometimes substantially, from a lender’s score. If the lender's score is lower than your VantageScore 3.0, it is possible that this difference can lead to higher interest rates and sometimes credit denial.
- Certain Public Records Monitoring: The sex offender (“Offender”) information that is used for a specific feature for the Services to monitor for if your information is added to a sex offender registry is derived from official public records. As such, the accuracy of the information provided through the Services may vary based upon the accuracy of such official public records. In certain cases, We may not obtain all the address information associated with the Offender who is contained in the public record. Aura has no control over the contents of official public records. If you believe the information found using this feature is incorrect, please contact the local police department in the applicable jurisdiction for assistance. That police department will be able to assist you directly or refer you to the appropriate authority.
- Financial Transaction Monitoring Services. If you choose to activate any Financial Transaction Monitoring Services, you must provide Us with any necessary information to render the Services, including, without limitation, the applicable account credentials for your credit, commerce, banking, investment, and other eligible account(s) (“Transaction Account Credentials”). Should you change your account information (including your Transaction Account Credentials with any of your third-party providers) you must also update that account information in Our system in order for Us to continue to provide these Services to that respective account. You hereby acknowledge and understand that Our network(s), products, and/or services are limited to the account information provided by you and your third-party providers, and We may in certain limited circumstances experience delays and/or failures to process or identify fraudulent transactions. You hereby acknowledge and agree to monitor your accounts and transactions and further expressly recognize that you should not solely rely on alerts from Us for accuracy or delivery in all cases. Use of these Services or portions thereof may also be subject to your acceptance and agreement to certain applicable terms and conditions or privacy policies of Our service providers, suppliers, Third-Party Offering Provider, as may be required by such parties from time to time.
- Additional Title Monitoring Services. We may offer additional title monitoring for property you own and register with Us, such as for your home or car (“Additional Title Monitoring Services”). Our Additional Title Monitoring Services is a notice-only service that sends a notification to you if We identify an ownership or other change on the title to your monitored property based on information you have provided and the applicable records kept by the relevant authorities such as by your county’s assessor or recorder’s office (“Authorities”). If you receive a notification, you will need to contact your relevant Authority to get more detailed information, confirm the accuracy of the notification, and/or correct their records. The accuracy of the notifications provided through the Services is dependent on the Authorities’ records. You acknowledge and agree that We will not be liable for any inaccuracies or errors in such records, or for the absence of any information in such records.
- Identity Theft Remediation Services. In order for Us to provide you with Our Identity Theft Remediation Services, you must provide Us with a signed Limited Power of Attorney ("LPOA") in the form that We will send to you. A LPOA form may be sent to you after you contact Our customer support team. You will be required to complete and return in accordance with the instructions enclosed, before We can provide these Services. The LPOA allows Us to work on your behalf with creditors, merchants, banks and other entities. You may also be required to provide Us with other documents relating to the applicable identity theft event, depending on the circumstances. In addition, separate and apart from the LPOA, by enrolling in or using these Services, you authorize Us to take all reasonable actions on your behalf to help address your identity theft incident. You acknowledge and agree that you do not have to specifically authorize each action We take, and you further acknowledge that We can investigate the facts and circumstances related to your identity theft case, including but not limited to contacting third parties by mail, telephone, and email. We reserve the right to ask for evidence of or related to the identity theft event, including but not limited to: affidavits, police reports, and/or other government reports.