Frequently Asked Questions

Windows Users

No action is required. By mid-September you will have access to Ultra AV & Ultra VPN on your Windows desktop. If you are a paying Kaspersky customer, when the transition is complete UltraAV protection will be active on your device and you will be able to leverage all of the additional premium features.

Mac & Android Users

By mid-September, you will receive an email notification when your product is ready to set up. Click on the link in the email and follow the onboarding process. Alternatively, you can open the Kaspersky Mac/Android product and follow the instructions from there.

No action required at this time. You will receive an email from UltraAV when your product is ready to access.

UltraAV is compatible with Mac, Windows and Android devices. Limited features are available on iOS.

If you forget your username, click here.

To reset your password, navigate to the UltraAV web login screen, and select “Forgot Password.” Follow the instructions to access your account.

You can protect up to 20 devices with antivirus and 10 devices with VPN on your UltraAV plan. This also allows you to connect from multiple operating systems.

Your service has been migrated to UltraAV due to recent restrictions on Kaspersky. You will continue to have access to great features as you did before with no price increase.

On September 30th, 2024 Kaspersky will no longer be able to support or provide product updates to your service. This puts you at substantial risk for cybercrime. UltraAV has all the tools you need to stay safe online - from cutting edge malware protection, to premium VPN, password manager and identity theft protection.

UltraAV and Kaspersky are not legally related entities. UltraAV and Kaspersky entered into a strategic partnership in order to offer continued service for US Kaspersky customers.

No, there are no grounds for UltraAV to be subject to any restrictions.

No

If you are not satisfied with your UltraAV subscription, please contact our support team who will help you to cancel your subscription.

To contact the UltraAV support team, please click this link. They will be able to support all set up, billing and product related questions you may have.

Your billing schedule with UltraAV will be the same as your Kaspersky account. Annual and monthly billing will remain the same.

If your previous renewal date fell between July and September 2024 or if you were billed monthly, you were not billed during that time frame. Your billing was delayed until October 2024. Once you are billed in October, you will resume a renewal cadence in accordance with your new bill date (e.g. If you were billed on 10/8/2024, your new 1 year will renewal date will be 10/8/2025)

You will keep the same price for your UltraAV account as you did for Kaspersky. If you were to repurchase UltraAV with all the features provided in your Kaspersky account, it would cost 47.88 per year, billed annually for the first year and then would renew at the full price of $149.99.

Kaspersky stopped billing monthly and annual customers in June 2024. Billing with UltraAV will resume in October 2024.

UltraAV is a US-based company and is not subject to any geographic restrictions. However, UltraVPN, the premium VPN included with UltraAV, is a Panama-based entity which means UltraVPN is outside the Five Eyes and Fourteen Eyes Alliance. This ensures the highest level of privacy and security for our customers.

Yes, you will receive many of the features on your UltraAV account. Please reference this chart to see how UltraAV provides the same level of protection and service as Kaspersky. UltraAV will also include Identity theft protection at no additional cost. This premium feature includes transaction monitoring, real-time alerts for signs of fraud, lost wallet protection, home title monitoring, $1M identity theft insurance and much more.

UltraAV protects your devices from malware, viruses, worms, spyware, adware, trojans, ransomware, polymorphic and metamorphic viruses, and more.