Ultraav

Last Updated: September 18, 2024

  1. Introduction
  2. Product Specific Privacy Notices
  3. What Information Do We Collect About You?
  4. How Do We Use Your Information?
  5. Disclosure of Information
  6. Cookies and Other Tracking Technologies
  7. Information Security
  8. International Data Transfers
  9. Data Retention
  10. Your Rights
  11. Age Restrictions
  12. Privacy Policy Updates
  13. Contact Us

1. Introduction. UltraAV is provided by Anchorfree, LLC. At Achorfree, LLC (“we”, “us”, or “our”). This UltraAV Privacy Policy (“Privacy Policy”) describes our privacy practices, including how we collect and use personal data and other information collected, across our products, services, apps, and websites that link to this policy (we refer to these collectively as our “Services” or individually as a “Product” or “Service”).

By visiting our websites, by submitting your personal information to us, and by accessing, installing and/or using our products or Services, you confirm that you have read this Privacy Policy and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy or any provisions hereof, please do not use our Services.

For more information about us and our contact details, see the Contact Us section below.

2. Product Specific Privacy Notices. Certain of our Services provide different functionalities and cater to different needs, and may accordingly process data differently or in additional ways than generally described in the Privacy Policy. To the extent some Services may process or use data differently, we provide more information non the applicable processing or use through Product-specific privacy notices applicable to each such Services or in the Service or accompanying Service documentation where such information is relevant. Please refer to the below Product-specific privacy notices to better understand the privacy practices for each named Product:

3. What Information Do We Collect About You? This section describes the categories of personal data (or ‘personal information’) we collect from and/or about you. The types of information describe below are not collected in all situations and may vary depending on the Product or Service you use. We collect the applicable information you provide through your use of a Service or Services, or as needed in specific Product-specific situations.

3.1 Information You Provide to Us.

3.2 Information Collected when You use Our Services.


See the VPN Products Privacy Notice for more information.

3.3 nformation Provided to Us by Third Parties.

4. How Do We Use Your Information? We use the information we collect for various purposes described in this section. For visitors from the European Economic Area (EEA) or U.K., we also describe, below, our lawful basis for processing personal data.

5. Disclosure of Information. We may disclose or use your information in the following circumstances, as applicable:

6. Cookies and Other Tracking Technologies. We use various technologies in our Services to help us collect certain website or app user information.

These technologies include:

7. Information Security. We understand the importance of protecting information provided to or collected by us, including personal data, and employ reasonable and appropriate methods (including a range of administrative, organizational, technical, and physical safeguards designed to protect your data such as use of best practices, procedures, policies, training, technology, and oversight) to protect against and reduce the risk of unauthorized access, loss, or release of data. Access to your Account Information and Services Information is restricted to our employees or contractors who require such access to perform their job functions. While our controls are strong and we strive to protect your personal information through these various means, we cannot guarantee or warrant the security of the information, as no data security measures can guarantee 100% protection. We recommend you take every precaution in protecting your personal information when you are on the Internet or otherwise. You should change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser.

8. International Data Transfers. Depending on where you reside and what Services you use, we may transfer your personal data to countries other than the one in which you reside. We do this to facilitate our operations and provision of Services to you, and transferees may include our affiliate companies, service providers, and partners. Please note laws in other countries may be different to those that apply where you reside. For example, personal data collected within the U.K., Switzerland or the European Economic Area (EEA) may be transferred and processed in the United States for purposes described in this policy. We use appropriate safeguards that help to ensure that such data receives an adequate level of protection, which typically includes entering into a contract with corporate recipients that require both parties to adhere to the Standard Contractual Clauses (or “Model Clauses”) adopted by the European Commission or UK for transfers to third countries. We also rely on the EU-US-Swiss Privacy Framework where applicable. You may contact us if you would like more information about such safeguards.

If you change your country of residence, the company responsible for your data may change accordingly (e.g. from us to one of our affiliate entities operating in such country), and your data may be transferred to that other company.

For users of our VPN Products, if you are a UK or EEA resident and you choose to use our software to route your Internet traffic through servers in countries not deemed ‘adequate’ by the UK or EEA, then you acknowledge that such transfers are executed at your direction and with your unambiguous consent.

9. Data Retention. We retain your personal information as reasonably necessary for the respective purpose. In determining the criteria by which to retain or dispose of your information, we consider the type, sensitivity, context, and purpose of collecting the information. We generally retain your personal information for as long as is needed to provide the Services to you, or for as long as you have an account or subscription with us. We may also retain personal information if required by law, or for our legitimate interests, such as abuse detection and prevention, and defending ourselves from legal claims. Residual copies of personal data may be stored in backup systems for a limited period as a security measure to protect against data loss. With respect to our VPN Products, we do not collect or retain data about your browsing activity while you are connected to the VPN Services. For more information on the types of information stored in connection with VPN Services or specific Products, visit see the applicable Product specific privacy notices. .

10. Your Rights.

10.1 General. Depending on your state or country of residence, you may have certain legal rights with respect to your personal information, subject to any applicable exceptions and limitations. These may include the right to:

For clarity, the above describes examples of rights an individual may have. You may have some, but not all of the rights described above, depending on where you reside and what laws and regulations apply to you.

You may be able to exercise some of these rights by using the settings and tools provided in our Services. For example, you may be able to update your user account details via the relevant account settings screen of our apps. You may also be able to opt out from receiving marketing communications from us by clicking an “opt out” or “unsubscribe” link in such communications. Some mobile and web browsers transmit "do-not-track" or “opt-out preference” signals. We currently do not take action in response to these signals.

In addition to options available to you within your account or on our website, you exercise your rights pertaining to use of your personal data by email at privacy@anchorfree.com or through the details specified in the “Contact Us” section below.

We may take steps to verify your identity before taking further action on certain requests, as permitted by applicable law. We may not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected personal information. Depending on your jurisdiction, you may also be permitted to designate an authorized agent to submit certain requests on your behalf. If you do so, you must give the authorized agent written permission to make such requests, or a power of attorney. We may follow up with you to verify your identity before processing the authorized agent’s request.

10.2 U.S. Only - State Specific Privacy Rights. If you are a resident of California, Colorado, Connecticut, Maine, Nevada, Oregon, Texas, Utah, or Virginia, you have specific rights under your state’s privacy laws.

Depending on the jurisdiction where you reside and the scope of applicability, you may have the following rights with respect to your personal information:

You can exercise your right to know, access, delete, and correct data directly, or, in California, Colorado, Connecticut, Oregon, and Texas, you may appoint an authorized agent to act on your behalf, by submitting a request. You can exercise your right to opt-out of selling and sharing by visiting your privacy choices page or the cookie “Storage Preferences” banner. Note we require you to verify your identity using the processes we describe in the dashboard or the privacy choices page before we fulfill your request.

10.3 California Privacy Rights. We do not ‘sell’ or ‘share’ personal information for our own monetary benefit. However, as the CCPA defines ‘sell’ and ‘share’ broadly, some of the advertising services that support our website, marketing efforts, and mobile applications use third party advertising services that may be deemed a ‘sale’ or ‘sharing’ under California law. Please visit our cookie policy page to see the list of cookies, cookie notices, or app-specific advertising services to indicate your continued preferences to receive such personalized ads.

This Privacy Policy describes the categories of personal information we collect, process, and share with service providers and other businesses. If you would like to exercise your rights to receive the specific pieces of information, or other rights applicable to you, please contact us through the methods specified in the ‘Contact Us’ section below.

11. Age Restrictions. Our Services are not intended for and may not be used by minors. In this context, minors are individuals under the age of 16, except for our identity and credit monitoring Services, which are restricted to those under the age of 18. We do not knowingly collect personal data from minors or allow them to use our Services. If we discover that we have collected personal data from a minor, we may delete such data without notice. Please note that the legal terms under which we make certain Services available may require users to be older than 16 years of age.

12. Privacy Policy Updates. We may update this Privacy Policy from time to time in accordance with this section for reasons such as changes in laws, industry standards, and business practices. We will post updates to this page and update the “Last updated” date above. If we make updates that materially alter your privacy rights, we will also provide you with advance notice, such as via email or through the Services. If you disagree with such an update to this policy, you may cancel your Services account. If you do not cancel your account before the date the update becomes effective, your continued use of our Services will be subject to the updated Privacy Policy.

13. Contact Us. We expect this Privacy Policy to evolve over time and welcome feedback from our users about our privacy practices. If you would like to exercise your rights, have any questions or complaints about our privacy practices, you can contact us using the following details:

Anchorfree, LLC
250 Northern Ave
3rd Floor, Boston, MA 02210
privacy@anchorfree.com

For visitors from the UK or EEA, the GDPR gives you additional rights to contact our Data Protection Officer (DPO). We have appointed Bird & Bird DPO Services SRL as a DPO for us and our Services. Our DPO may be reached: